Yes take a breath and breathe.
Check on your passengers and yourself and evaluate if you need to call 911.
Are you safe?
Is the vehicle in a safe place?
Are the people involved safe?
If not, move to a safe place.
Do not drive away except to move to a safe place.
Turn the key off and turn on your hazard lights.
Put out reflectors or flares if needed.
Do not admit fault!
It’s too soon to say I am sorry,
check if all parties are ok and be patient with
upset people, understand their day and yours
just got changed and no one plans on being in
an accident, but it happened, and like adults
you can move past it.
If needed, Call 911
If there are any injuries or major damage, you need to call 911.
Most states require a police report if the damage
is major or there are any injuries and you do
NOT want to drive away if you think someone is
hurt. They could file a report later that
day or the next. Protect yourself and call 911
if you suspect anyone is hurt. In some states,
police reports are required but in most if the
damage is minor the police will have you
exchange information and move on.
Well maybe not:
Wait for help that’s what others might tell you to do,
but you are self-employed and a bit of a go getter so
you may find yourself taking pictures of the accident
scene, exchanging information, contacting your
Rideshare Provider to report that you’re out of commission
for a short time (they will be sending you paperwork to
fill out) and contacting your closest Rideshare Collision Network Shop.
* REMEMBER do not admit fault, and breathe.
Exchange information and document the scene:
After making sure you and any passengers are uninjured,
exchange contact and insurance information with the other driver.
Take pictures of or write this information down we have
provided this printable PDF so you can print this out and keep it
with your Proof of Insurance and Registration it’s a good idea
to have it handy as a reminder.
Stay in Control:
Have your vehicle towed to your shop of choice!
If the vehicle is not drivable or blocking the
road the police will call for tow trucks.
That’s ok tell the officer you want the vehicle
towed to your body shop.
Find your Body Shop:
Body shops have helped thousands of customers proses accident
claims and will be helping you from here on out, ask if they
will help you with your deductible and if they have Rideshare
approved rental cars so you can go back to work tomorrow
(take today off) stay in control of where your vehicle
is going, you have the ability to negotiate with the
repair facility if you choose them.
If the Insurance takes control of the vehicle and sends
it to their shop the shop will be under there agreements
and you won’t be able to ask for Deductible assistance or
a rental car that is approved for commercial use
If the Tow truck driver takes to his yard that’s OK, the
Body Shop can pay the advanced charges (tow and storage fees)
and have it towed to the repair shop the next day,
you should not be asked to pay for anything.
All charges will be added to the claim and paid for by the
insurance company. The officer should ask you where you
want it towed; this is important, stay in control.
The Highway Patrol is there to keep the roads safe if you call
your insurance or Road side Service you need to tell them
it’s been involved in an accident and ask there ETA. If
you have had time to make contact with your local Rideshare Collision
Network shop they may have a tow truck or tow service that can
provide the tow to your shop of choosing.
The police should ask you if you have a tow service primarily to
see if you have AAA but if the vehicles are blocking the road
they will notify dispatch to send tow trucks to clear the
Am I the claimant or the insured?
If you are found to be at fault by the insurance company you will
be the insured and your policy will determine if you have rental
car coverage, the amount of your deductible and the particulars
of your policy limits. If the other party is found to be at
fault you are the claimant and should be compensated for all
repair costs and any out of pocket expenses including loss
wages, hotel if you were out of town and rental car for
the time of repair.
Your body shop contact can help you with all this.
Stay in contact with them and they can guide you through this
Notify Your Insurer and Uber/Lyft:
When you call in to your insurance to report the incident they
will take down the information and it will generate a claim
number, ask and write that claim number down that will be
key for the body shop to assist you in moving forward.
Rideshare apps have an "In case of an accident" tab located on
their app that will start the reporting with them.
If you haven’t already, look for in your rideshare app
for the "I was involved in an accident" link as they may
have specific requirements for you.
Here is a checklist that you may want to print and keep with your registration "just in case of accident".